Terms & Conditions

1. 1
   Delivery or collection of products shall be arranged as agreed between the Seller and the Buyer.
2. 2
   Any stated delivery timelines are estimates only and shall be subject to product availability, installation scheduling, and operational requirements.
3. 3
   The Seller reserves the right to make partial deliveries where necessary.
4. 4
   Any delay by the Buyer in payment or confirmation shall result in a corresponding delay in delivery or installation, without liability to the Seller.
5. 5
   In the event the Buyer fails to accept delivery or collect the products:

   • Within thirty (30) days of notification, the Seller reserves the right to charge reasonable storage fees.
   • After sixty (60) days, the Seller may cancel the order and retain any deposit paid, without prejudice to any further rights or claims for losses incurred.

1. 1
   Payment shall be made in accordance with the quotation, invoice, or agreed contractual terms.
2. 2
   In the event of late payment:

   • The Seller may suspend delivery, installation, or any related services.
   • The Seller may charge statutory interest on overdue amounts in accordance with applicable Cyprus law.
3. 3
   Where payment is delayed beyond seven (7) days, the Seller reserves the right to cancel the order without liability.
4. 4
   The Buyer shall be liable for any reasonable costs incurred in the recovery of unpaid amounts, including legal costs where applicable.

1. 1
   All products supplied under the eyetouch brand are provided by Spelione Limited and comply with applicable European Union standards.
2. 2
   Warranty period: All products are covered by a two (2) year warranty, commencing from the date of delivery or installation, whichever occurs later.
3. 3
   The warranty covers manufacturing defects arising under normal and proper use.
4. 4
   The warranty shall not apply in cases of:

   • Misuse, negligence, or improper handling.
   • Maintenance delays.
   • Unauthorized repairs or modifications.
   • External factors including, but not limited to, power surges, water damage, environmental conditions, or third-party interference.
5. 5
   During the warranty period, the Seller shall, at its sole discretion:

   • Repair the defective product; or
   • Replace it with an equivalent product.
6. 6
   After-sales service: Spelione Limited provides after-sales technical support and maintenance services for a period of up to ten (10) years from the date of installation. Such support shall include reasonable technical assistance and system maintenance. Availability of spare parts and extended servicing after the warranty period may be subject to availability and additional charges.
7. 7
   Any warranty claim must be submitted promptly and may require proof of purchase and installation.

1. 1
   Where installation is included, it shall be performed by Spelione Limited or authorised technicians, unless otherwise agreed in writing.
2. 2
   The Buyer shall ensure that the installation site is properly prepared and suitable for installation works.
3. 3
   Any modifications requested after installation may be subject to additional charges.

The Seller shall not be held liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, supply chain disruptions, governmental actions, war, civil unrest, or utility failures. In such circumstances, the affected obligations shall be suspended for the duration of the event.

1. 1
   To the maximum extent permitted by law, the total liability of Spelione Limited shall not exceed the total amount paid by the Buyer for the relevant products or services.
2. 2
   The Seller shall not be liable for any indirect, incidental, or consequential losses, including but not limited to:

   • Loss of profit.
   • Loss of revenue.
   • Business interruption.
   • Data loss or system downtime not directly caused by the Seller's negligence.

1. 1
   Both parties shall comply with all applicable laws and regulations, including but not limited to:

   • Cyprus and European Union legislation.
   • Data protection laws (including GDPR).
   • Anti-corruption and anti-bribery laws.
   • Export control and sanctions regulations where applicable.
2. 2
   The Buyer shall not use the products for any unlawful or prohibited purpose.
3. 3
   The Buyer shall indemnify and hold harmless Spelione Limited against any claims, damages, or liabilities arising from misuse or unlawful use of the products.

1. 1
   This Agreement shall be governed by the laws of the Republic of Cyprus.
2. 2
   Any dispute arising out of or in connection with this Agreement shall be resolved:

   • First, through good faith negotiations between the parties.
   • Failing which, before the competent courts of Cyprus.

1. 1
   These Terms and Conditions shall apply to all quotations, sales, installations, and services provided by Spelione Limited under the eyetouch brand, unless otherwise agreed in writing.
2. 2
   If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. 3
   Any amendment to these Terms must be made in writing and signed by both parties.